Privacy Policy
This privacy policy will explain how our organisation uses the personal data we collect from you when you contact us or use our services.
Please see our Cookie Notice for details of what cookies we use and how to manage cookies.
What data do we collect?
The London Centre will collect the following data:
Personal identification information (name, email address, postal address, phone number)
With your consent, personal information relating to your specific difficulty
With your consent, names and contact details of any other professionals involved in your care
How do we collect your data?
You directly provide us with all of the data we collect when you contact us to make an initial enquiry, and then on completion and return of the ‘client contact details form’ which we will ask you to return either via email.
If you have been referred to us by another health professional or family member, they will have sent us personal identification information and some information to do with your emotional, psychological or physical health.
Detailed personal data is gathered when you meet with any of our team for an assessment or ongoing therapy sessions.
Data is also collected via your browser cookies when you visit or view our website.
How will we use your data?
The London Centre will collect your data so that we are able to provide high quality ongoing support. Your contact information will be used by your Clinician, as well as by our team admin should we need to contact you for any reason.
How do we store your data?
Client contact details are kept within an online library along with our Practice Management System, Cliniko; and this is accessible by all members of The London Centre Team. This would never be shared or used by anyone outside of the team. Clinic notes are kept within client’s individual records in our Practice Management System, Cliniko and where applicable, paper files are kept in a locked cupboard within the London Centre offices. These are also accessible by all member of the TLC team although will only be used by your treating Clinician/s. Some Clinicians use electronic notes stored on a computer which is password protected and kept within a locked office. All notes will be kept for a minimum of 5 years following your discharge from our team in case you wish to return to treatment or book a follow up session with your original or a different Clinician. If seeing a different Clinician we will ask you whether you are happy for your previous notes to be shared. You do have a right to request us to store your personal information in a different way, and you also have a right to make a complaint to the Information Commissioners Office if you are not happy with the way that your personal information is stored or used. We are more than happy to give you any more information about the above if you would like to discuss this with us.
Marketing
We will not contact you for any marketing purposes, and will never provide any of your data to other companies. With your consent we may share information, where necessary, with other professionals or professional agencies involved in your care such as your GP or Psychiatrist. If you ask us to, we will provide information to anyone in your support network although the information shared will always be at your request and with your consent.
What are your data protection rights?
It is important that you are fully aware of your data protection rights. These are as follows:
The right to access – you have the right to contact us to request copies of your personal data.
The right to rectification – you have the right to request that we correct any information that you believe is inaccurate. You also have the right to request that we complete any information that you believe is incomplete
The right to erasure – you have the right to request that we erase your personal data, under certain conditions
The right to restrict processing – you have the right to request that we restrict the processing of your personal data, under certain conditions
The right to object to processing – you have the right to object to us processing your personal data, under certain conditions.
The right to data portability – you have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights please contact us formally using the below details:
Email: info@thelondoncentre.co.uk
Phone: 02031379927
Post: The London Centre for Eating Disorders and Body Image, Saki House, 97 Mortimer Street, London, W1W 7SU
Privacy policies of other websites
The London Centre website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link on our website, you should read their privacy policy.
Changes to our privacy policy
The London Centre keeps its privacy policy under regular review and places any updates on this webpage. This privacy policy was last updated on 20th October 2022.
How to contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email: info@thelondoncentre.co.uk
Phone: 02031379927
Post: The London Centre for Eating Disorders and Body Image, Saki House, 97 Mortimer Street, London, W1W 7SU
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioners Office.